The Casual Vacancy by J. K. Rowling Page A

Kay, but shrunken; the bones of her face and sternum showed sharply through the thin white skin. Her hair, which was home-dyed, coarse and very red, looked like a wig on top of a skull, her pupils were minuscule and her chest virtually breastless.
    “Hello, are you Terri? I’m Kay Bawden, from Social Services. I’m covering for Mattie Knox.”
    There were silvery pockmarks all over the woman’s fragile gray-white arms, and an angry red, open sore on the inside of one forearm. A wide area of scar tissue on her right arm and lower neck gave the skin a shiny plastic appearance. Kay had known an addict in London who had accidentally set fire to her house, and realized too late what was happening.
    “Yeah, righ’,” said Terri, after an overlong pause. When she spoke, she seemed much older; several of her teeth were missing. She turned her back on Kay and took a few unsteady steps down the dark hallway. Kay followed. The house smelled of stale food, of sweat, of unshifted filth. Terri led Kay through the first door on the left, into a tiny sitting room.
    There were no books, no pictures, no photographs, no television; nothing except a pair of filthy old armchairs and a broken set of shelves. Debris littered the floor. A pile of brand-new cardboard boxes piled against the wall struck an incongruous note.
    A bare-legged little boy was standing in the middle of the floor, dressed in a T-shirt and a bulging pull-up nappy. Kay knew from the file that he was three and a half. His whining seemed unconscious and unmotivated, a sort of engine noise to signal that he was there. He was clutching a miniature cereal packet.
    “So this must be Robbie?” said Kay.
    The boy looked at her when she said his name, but kept grizzling.
    Terri shoved aside a scratched old biscuit tin, which had been sitting on one of the dirty frayed armchairs, and curled herself into the seat, watching Kay from beneath drooping eyelids. Kay took the other chair, on the arm of which was perched an overflowing ashtray. Cigarette ends had fallen into the seat of Kay’s chair; she could feel them beneath her thighs.
    “Hello, Robbie,” said Kay, opening Terri’s file.
    The little boy continued to whine, shaking the cereal packet; something inside it rattled.
    “What have you got in there?” Kay asked.
    He did not answer, but shook the packet more vigorously. A small plastic figure flew out of it, soared in an arc and fell down behind the cardboard boxes. Robbie began to wail. Kay watched Terri, who was staring at her son, blank-faced. Eventually, Terri murmured, “S’up, Robbie?”
    “Shall we see if we can get it out?” said Kay, quite glad of a reason to stand up and brush down the back of her legs. “Let’s have a look.”
    She put her head close to the wall to look into the gap behind the boxes. The little figure was wedged near the top. She forced her hand into the gap. The boxes were heavy and difficult to move. Kay managed to grasp the model, which, once she had it in her hand, she saw to be a squat, fat Buddha-like man, bright purple all over.
    “Here you are,” she said.
    Robbie’s wailing ceased; he took the figure and put it back inside the cereal packet, which he started to shake again.
    Kay glanced around. Two small toy cars lay upside down under the broken shelves.
    “Do you like cars?” Kay asked Robbie, pointing at them.
    He did not follow the direction of her finger, but squinted at her with a mixture of calculation and curiosity. Then he trotted off and picked up a car and held it up for her to see.
    “Broom,” he said. “Ca.”
    “That’s right,” said Kay. “Very good. Car. Broom broom.”
    She sat back down and took her notepad out of her bag.
    “So, Terri. How have things been going?”
    There was a pause before Terri said, “All righ’.”
    “Just to explain: Mattie has been signed off sick, so I’m covering for her. I’ll need to go over some of the information she’s left me, to check that nothing’s changed