people Yasmin and her colleagues ever really spoke toâthe customersâcouldnât see them, so as far as the customers were concerned they were just voices coming through the wires. They werenât living, breathing bodies in a town by the sea; they werenât anywhere. They became almost nothing but words on the end of the line, for eight hours a day.
Every fucking phone call is a kind of reduction
, she thought.
A reduction of me. The proportion of time I spend as just a voice is far too high. Every phone call tips that balance just a little bitâfor me and for everybody else who works in these places.
If you werenât lucky enough to face the windows and be able to fix your eyes on something solidâthe lighthouse was Yasminâs favoriteâthen you could find yourself drifting in a susceptible state, and thus suffer a kind of vertiginous horror at the absence at the center of it all. You were somewhere
in between.
Between two companies. Between two phones.
You could forget that you were here at all
, she thought. And every phone call was a kind of puncture into your head. The beep that signified a new customer was a terrible sound, and it seemed to Yasmin to be the sound of something actually penetrating space;in its blunt, aural violence, it seemed to be indicating that a phone call was an invasion, was one place invading another. It was some kind of dart piercing the fabric.
Thatâs why call centers are thin places
, she thought.
Thatâs why it feels thin. Because there are thousands of little needles arriving every day from other places, thousands of little needle voices, thrusting into our heads and into our lives and into our world.
And they left holes just like pinpricks in a piece of paper. Letting the light through. Making it weak. This was something that sheâd talked about with Arthur and Bony, on many hazy nights spent at the Vagabond. Arthur would always understand completely, nodding and grinning, and saying âYes!â at various junctures, but Bony would just look blank. But then, that was Bony.
âIâve got two degrees,â said one customer who couldnât understand her bill. âI doubt youâve got any qualifications. Donât tell
me
Iâm wrong.â
âYou stupid fucking bint,â said another caller, who didnât seem to remember why heâd rung, or even whom heâd rung. âFuck you.â
The next call consisted of some kind of telephonic malfunction: it was another call adviser, assuming Yasmin was a customer, so both Yasmin and the other girl started following their scripts at the same time. A seagull flew into the window. The next call was another strange one. It was just static, really, but with a certain texture and depth that somehow made it a
landscape
of static. A difficult terrain of peaks and troughs and shadows. Somewhere in the distance there was a quiet voiceâprobably that ofthe customerâthat sounded high and panicky, due to the bad line. It was slowly eclipsed by a high-pitched whistle of white noise that sounded like a train grinding to a halt. Yasmin winced and disconnected.
She looked out of the window at the lighthouse.
Iâm not here
, she thought.
Iâm somewhere else. Iâm sitting in a tree in Lothlorien. I am discovering intelligent life on another planet. I am impressing everybody with my elegantly pointed ears. One of these days,
she thought,
I am going to develop some kind of real-world ambition. One of these days.
D EAD W EIGHT
Artemis stood in the meeting room, his hands behind his back, and stared at the cream-colored wall. His nose was wrinkled. The wall was covered with small blue and gray spots where Blu-Tack had either left a stain or pulled some paint off with it when removed. The wall looked dirty. It looked diseased. It looked
disgusting
. What kind of place was this? There were tatty, torn posters as well, depicting stacks of pound coins. Something to